Terms & Conditions

Terms & Conditions - Website.

1. The website is owned by Twiga Travel and is located within the Republic of South Africa. You agree to access and use this site entirely at your own risk. The website is governed by the laws of the Republic of South Africa.
2. Twiga Travel retains copyright of this website and the content may not be reproduced, duplicated, copied or otherwise exploited without the written consent of Twiga Travel.
3. Any third party wishing to link the website to their website must obtain permission from Twiga Travel by directing such request to info@twigatravel.co.za.
4. The website provides links to other websites. This must not be construed as constituting any relationship or endorsement of the linked third party.
5. By accessing and using the website, the user accepts all Terms and Conditions contained in this Website.

Terms & Conditions - accommodation.

1. ​Rates are subject to availability.
2. Rates are per night sharing, on a per person basis, unless otherwise specified.
3. Rates are for accommodation only unless otherwise specified.
4. Children above the age of six are welcome at the lodge.
5. The use of the splash pool is at own risk.
6. Payment Policy: 30% of total price payable when making the reservation. The remaining amount is payable at least 30 days before arrival. When booking within the 30 day period, 100% is payable when making the reservation.
7. Cancellation Policy: Guest will forfeit their 30% non-refundable deposit when cancelling more than 30 days before their scheduled arrival date and the total price if they cancel within the 30 days before their scheduled arrival date.
8. For third party activities the cancellation policy of the third party will apply.
9. No music, loud noises, parties or events allowed on premises.
10. Check in time is from 15h00, and check out time is by 10h00.
11. All clients shall be required to sign an indemnity form.
12. Children older than 6 years of age are welcome at the lodge.
13. Certain special promotions and rates carry their own terms and conditions which apply accordingly.
14. Twiga Travel shall not be held responsible for any damage to or loss of any property whether belonging to the client or any of the guests.
15. We cannot be held liable for circumstances that are beyond our control.
16. By accessing and using the website, the user accepts all Terms and Conditions contained in this Website.

Terms & Conditions - ACTIVITIES.

1. Rates are subject to availability.
2. Rates are for specified activities only.
3. Payment Policy: 30% of total price payable when making the reservation. The remaining amount is payable at least 30 days before arrival. When booking within the 30 day period, 100% is payable when making the reservation.
4. Cancellation Policy: Guest will forfeit their 30% non-refundable deposit when cancelling more than 30 days before their scheduled arrival date and the total price if they cancel within the 30 days before their scheduled arrival date. 
5. For third party activities the cancellation policy of the third party will apply.
6. All clients shall be required to sign an indemnity form.
7. Twiga Travel shall not be held responsible for any damage to or loss of any property whether belonging to the client or any of the guests. 
8. Clients enter the Kruger National Park or any other reserves and undertake any other activity at their own risk. The Kruger National Park requires indemnity forms to be filled in upon entry.
9. We cannot be held liable for circumstances that are beyond our control.
10. We cannot offer guaranteed Big 5 sightings or any other animal which may be requested.
11. By accessing and using the website, the user accepts all Terms and Conditions contained in this Website.